Support Information
Rotella Software Support is available to assist you with resolving issues resulting
from the normal use of our products on supported platforms.
As a new Rotella Software customer you are entitled to 30-days
Installation Assistance to answer questions you encounter when
installing Rotella Software products into a supported environment.
You have access to the following services during the initial 30-days
from product purchase:
30-days of Email submission for questions and issues.
30-days of Telephone Support between 9 a.m. and 5 p.m. EST,
Monday through Friday.
Support and Maintenance Plans
Rotella Software highly recommends that you purchase a maintenance and
support plan with the purchase of your product. We offer two levels of
paid maintenance and support to meet your specific needs.
Available Support and Maintenance Plans are summarized below.
Basic Care
Unlimited access to Enhancement requests
Email submission of issues and questions
Access to current Product Updates
(service packs and hot fixes)
Access to Product Upgrades (new releases)
at significantly reduced prices.
Telephone Support between 9 a.m. and 7 p.m. Eastern,
Monday through Friday 90-days from product purchase.
Advance Care
All of the features of Essential Care
Upgrade Protection. You have access to all Product Releases for your
Software title (same edition) at no added cost
How To Purchase
For more information including pricing or to purchase a
support plan, contact your technical sales representative at: 905-931-3137
or email support at:
support@rotellasoftware.ca
Terms and Conditions of support, support features and support availability are subject to change.
Excludes occasional downtime due to system and server maintenance, company events, observed Canadian holidays, and events beyond our control.
Receive a callback within 2 hours of support request.
Report a Bug
To report a bug please email supportticket@rotellasoftware.ca
and a ticket will be created. We will email you with your ticket number as well as the status of the bug.
If you have purchased a support package then a patch will be emailed to you.
All bug fixes will be included in the next releases.